Booking, Cancellation & Rescheduling Policy

Full payment is required to reserve your date and golden-hour time.

Rescheduling

You may reschedule your experience once at no additional cost by contacting us at least 72 hours in advance. The new date is subject to availability and must take place within the following 12 months.

Requests made less than 72 hours before the experience cannot be guaranteed and will be evaluated individually.

Cancellations

7 days or more before the experience: Full refund, excluding non-refundable payment processing fees.

Between 7 days and 72 hours before: 50% refund.

Less than 72 hours before: Payments are non-refundable.

No-shows: Payments are non-refundable.

Approved refunds will be returned to the original payment method. Processing times depend on the client’s bank or card provider.

Weather

Golden-hour weather can change quickly in Los Cabos. Cloudy skies, wind or light rain do not automatically require cancellation and can still create beautiful photographs.

If Highlight Studio determines that conditions are unsafe or make the experience impossible, we will first offer an alternative time or date. If rescheduling is not possible during your stay, you will receive a full refund.

Late arrivals

Golden hour cannot be extended. Arriving late may reduce the duration of your experience. Arrivals of more than 30 minutes may be considered a no-show, depending on the remaining natural light.

Resort and location access

Clients are responsible for confirming that photography is permitted at their resort or preferred location. If access is restricted, Highlight Studio will recommend an alternative location.